FAQ Index
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Main Topics
Getting Started What are the steps involved in renting out my place on RoomFT?
How Do I Become A Member?
How do I make changes to my host profile?
How do I make changes to my traveller profile?
Security, Verification and Feedback
Recommendations by Friends
Booking and paying for a room/accommodation
Cancelling a Booking
Posting a Room Request
Hosting a Traveller
Types Of Accommodation
Multiple Properties
Groups
Logging In And Out
Using Your Mailbox
Email Response Percentage
Members reward scheme
Partners reward scheme
Privacy Options
Tax And Insurance
Emails From Us
Advertising
Contacting Us
Frequently Asked Questions Index
Getting Started
What is RoomFT (Room For Travellers) about?
How much does it cost to list a home on RoomFT?
How is your site different from hotels and other rent a room sites?
How much does it cost to list a home on RoomFT?
How is your site different from hotels and other rent a room sites?
What are the steps involved in renting out my place on RoomFT?
How Do I Become A Member?
I am a traveller, what information do I need to sign up and how do I use your website?
I would like to host a traveller, what information do I need to sign up and how do I use your website?
As a host, how much should I charge?
You have asked for a lot of information. What about privacy?
Who can view my profile?
I have a room to let, but I also need a room when I am travelling?
I would like to host a traveller, what information do I need to sign up and how do I use your website?
As a host, how much should I charge?
You have asked for a lot of information. What about privacy?
Who can view my profile?
I have a room to let, but I also need a room when I am travelling?
How do I make changes to my host profile?
What are the various links on my profile for?
How do I change the price I charge for my room or accommodation?
How do I add the additional rooms that I rent out?
My location on the map is incorrect. How do I change it?
My picture has been removed.
I cannot remember my password.
How do I delete my profile?
My home is temporary unavailable how do I ensure it does not appear in search results?
How do I change my password?
How do I change the price I charge for my room or accommodation?
How do I add the additional rooms that I rent out?
My location on the map is incorrect. How do I change it?
My picture has been removed.
I cannot remember my password.
How do I delete my profile?
My home is temporary unavailable how do I ensure it does not appear in search results?
How do I change my password?
How do I make changes to my traveller profile?
What are the various links on my profile for?
My picture has been removed.
I cannot remember my password.
How do I delete my profile?
How do I change my password?
My picture has been removed.
I cannot remember my password.
How do I delete my profile?
How do I change my password?
Security, Verification and Feedback
I am concerned about security. Have you verified the identity of all travellers and hosts?
What is optional verification?
My credit card payment has not been approved
How does the rating/feedback work?
How do I get a rating/feedback on my profile?
What is optional verification?
My credit card payment has not been approved
How does the rating/feedback work?
How do I get a rating/feedback on my profile?
Recommendations by Friends
What are recommendations by friends?
How do I invite my friends?
Why should I invite friends to post a personal recommendation on my profile?
How do I get past guests to give me their recommendation?
How do I post a recommendation for my friends?
How do I invite my friends?
Why should I invite friends to post a personal recommendation on my profile?
How do I get past guests to give me their recommendation?
How do I post a recommendation for my friends?
Booking and paying for a room/accommodation
How do I book and pay for a room/accommodation?
What types of property can I rent on your website?
How do I ask the host a question?
Can I give a host my private email address or telephone number before I pay for the booking?
Are there any additional fees that I should know about?
Why should I pay through RoomFT website and how do you protect me from being scammed?
Do you store my credit or debit card details?
Can I pay on arrival as I do not feel comfortable paying up front?
Which currencies do you accept?
I do not have a credit or debit card. Do you accept other methods of payments?
The host has not uploaded a profile photograph and some information is missing from their profile.
How can I see more photographs of the property?
How do I get the full address of the place I have booked?
How do I get from the airport, bus or train station to my accommodation?
What should I do if the numbers of guests have changed?
Can I view a property before I book?
What should I do if I did not receive a response to my room booking enquiry?
What should I do if no accommodation was available in the area I searched?
When I tried to send Request and Pay for a booking form, the price displayed is different from what I agreed with the host.
A host wants me to pay a security deposit by money transfer. What should I do?
What happens if my host cancels my booking or I am unable to contact my host on arrival?
How do I get a rating/feedback on my profile?
What types of property can I rent on your website?
How do I ask the host a question?
Can I give a host my private email address or telephone number before I pay for the booking?
Are there any additional fees that I should know about?
Why should I pay through RoomFT website and how do you protect me from being scammed?
Do you store my credit or debit card details?
Can I pay on arrival as I do not feel comfortable paying up front?
Which currencies do you accept?
I do not have a credit or debit card. Do you accept other methods of payments?
The host has not uploaded a profile photograph and some information is missing from their profile.
How can I see more photographs of the property?
How do I get the full address of the place I have booked?
How do I get from the airport, bus or train station to my accommodation?
What should I do if the numbers of guests have changed?
Can I view a property before I book?
What should I do if I did not receive a response to my room booking enquiry?
What should I do if no accommodation was available in the area I searched?
When I tried to send Request and Pay for a booking form, the price displayed is different from what I agreed with the host.
A host wants me to pay a security deposit by money transfer. What should I do?
What happens if my host cancels my booking or I am unable to contact my host on arrival?
How do I get a rating/feedback on my profile?
Cancelling a Booking
How do I cancel a booking?
Why is there a cancellation charge?
My travel plans have changed. What should I do?
Why is there a cancellation charge?
My travel plans have changed. What should I do?
Posting a Room Request
How do I post a room request for homeowners to contact me?
I have not received a response to room requests that I posted.
I have not received a response to room requests that I posted.
Hosting a Traveller
How do I get my profile to appear on top of search results?
How do I get more enquiries and bookings?
How much should I charge?
Is there any other way for me to find travellers that are coming to my area?
Must I host a traveller who has emailed me?
I have received a Request and Pay for a Booking form from a traveller. What should I do?
The traveller has not uploaded a profile photograph and some information is missing from their profile.
A traveller wants to view my property before booking. What should I do?
Can I give a traveller my private email address, telephone number or address before they pay for the booking?
How do I get paid?
Why should I ask travellers to pay through RoomFT?
I have received email confirmation from RoomFT that a traveller has made payment. What should I do next?
When do I get paid?
Which currency will I be paid in?
Do I have to pay a fee?
The traveller I was going to host has cancelled. What should I do?
How do I cancel a booking?
How do I get a rating/feedback on my profile?
Do I have to give the traveller a key?
How do I collect security deposits?
How do I get more enquiries and bookings?
How much should I charge?
Is there any other way for me to find travellers that are coming to my area?
Must I host a traveller who has emailed me?
I have received a Request and Pay for a Booking form from a traveller. What should I do?
The traveller has not uploaded a profile photograph and some information is missing from their profile.
A traveller wants to view my property before booking. What should I do?
Can I give a traveller my private email address, telephone number or address before they pay for the booking?
How do I get paid?
Why should I ask travellers to pay through RoomFT?
I have received email confirmation from RoomFT that a traveller has made payment. What should I do next?
When do I get paid?
Which currency will I be paid in?
Do I have to pay a fee?
The traveller I was going to host has cancelled. What should I do?
How do I cancel a booking?
How do I get a rating/feedback on my profile?
Do I have to give the traveller a key?
How do I collect security deposits?
Types Of Accommodation
What type of accommodation can I offer travellers?
How do I post multiple rooms?
How do I post the details of my self-contained accommodation?
How do I post multiple rooms?
How do I post the details of my self-contained accommodation?
Multiple Properties
Groups
Why should I join or set up a group?
How do I join a group?
How do I set up a group?
How do I share my group with friends?
How do I join a group?
How do I set up a group?
How do I share my group with friends?
Logging In And Out
Can you remember my log in details?
How do I log in?
How do I log out?
Why should I always log out?
I cannot remember my password
I am having problems logging in
I have logged in and some buttons are not working
How do I log in?
How do I log out?
Why should I always log out?
I cannot remember my password
I am having problems logging in
I have logged in and some buttons are not working
Using Your Mailbox
Where is my inbox
How do I know if I have new messages?
Can I retrieve a message that I deleted?
How can I block a member from my mailbox?
Unblocking someone that I previously blocked
How do I know if I have new messages?
Can I retrieve a message that I deleted?
How can I block a member from my mailbox?
Unblocking someone that I previously blocked
Email Response Percentage
What is Email Response Percentage?
Why did you introduce Email Response Percentage?
Is accepting or declining comments left for me by other members included in Email Response Percentage?
How do you calculate Email Response Percentage?
Is accepting or declining friendship requests from other members included in Email Response Percentage?
Why did you introduce Email Response Percentage?
Is accepting or declining comments left for me by other members included in Email Response Percentage?
How do you calculate Email Response Percentage?
Is accepting or declining friendship requests from other members included in Email Response Percentage?
Members reward scheme
What is members reward scheme?
How do I join members reward scheme?
Why should I join your members reward scheme and how does it differ from other affiliate schemes?
What are the benefits?
How do I distribute my unique reward code?
I am having problems downloading leaflets
I am already a host or traveller member. How do I join partners reward scheme?
How do I join members reward scheme?
Why should I join your members reward scheme and how does it differ from other affiliate schemes?
What are the benefits?
How do I distribute my unique reward code?
I am having problems downloading leaflets
I am already a host or traveller member. How do I join partners reward scheme?
Partners reward scheme
What is partners reward scheme?
Can I join partners reward scheme without being a host or traveller member?
How do I join partners reward scheme?
Why should I join your partners reward scheme and how does it differ from other affiliate schemes?
What are the benefits?
How do I distribute my unique reward code?
I have joined members reward scheme. Can I also join partners reward scheme?
Why is my Country not on the list of Countries that can join the scheme?
Can I join partners reward scheme without being a host or traveller member?
How do I join partners reward scheme?
Why should I join your partners reward scheme and how does it differ from other affiliate schemes?
What are the benefits?
How do I distribute my unique reward code?
I have joined members reward scheme. Can I also join partners reward scheme?
Why is my Country not on the list of Countries that can join the scheme?
Privacy Options
Tax And Insurance
Do I have to pay tax on the money received from travellers?
Would letting out rooms affect my insurance policy?
Would letting out rooms affect my insurance policy?
Emails From Us
Advertising
Contacting Us
