Privacy Policy
About UsRFT Global Limited, a company registered in England under number 6220597 with registered office at 88 Crawford Street, London, W1H 2EJ, England, ("we" or "us") is the operator of the website at www.roomft.com ("the Website").
In this Privacy Policy, references to "you" means any person submitting any data to us or to this Website about himself or herself or about any other living individual in respect of any use of the Website or the service available through the Website ("the Service"). References to "your party" means anyone who is your travelling companion or an occupant of your home.
When you use different aspects of the Website, we may ask you to supply us with various information about you, your property or anyone who you represent. This Privacy Policy sets out the way in which we may use such information.
If you have any questions, comments or suggestions about the way in which we use your personal information or if any of your personal information changes, please write to us at the above address or email us at support@roomft.com.
Your privacy is very important to you and us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only use your personal information in a way that is fair to you. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected.
Data that we collect
We may collect and use various information, including some or all of the following: the names, genders, email addresses, postal addresses, telephone numbers, fax numbers, dates of birth, photographs, Website usernames, passwords, webmail addresses on the Website, payment card details, nationalities, languages spoken, details about homes, smoker or non-smoker, and preferences and opinions, relating to you or your party. We need some of that information in order to allow you to go ahead and register for the Service and to build your profile within the Service. You also need to provide that information in order to go ahead and use various parts of the Service, including potentially being a traveller or a host, contacting another Website user, matching or potentially matching or being potentially matched with another Website user for a potential stay, taking part in a discussion forum and uploading material onto the Website.
In addition, we may use that information to collect payment from you, to enable you to subsequently use parts of the Website, to detect any fraud or Website abuses, to send you information relevant to the Service or Website, in case there is any servicing required and in case we have any queries.
We may also use your email address that you initially submit to us to send you an email with information about the Service and to enable you to commence using the Service.
If you agree to take part in the Service and want to be a traveller or a host, we may publish certain information (by any means and in any media including on the Website) about you and your party on the Website so that you can be potentially matched by someone else. We do not upload all of the data about you and your party, but we shall not be responsible if any third party misuses that information. By using the Service, you agree to our use of the data about you and your party in the ways described in this Privacy Policy, the Terms and Conditions and on the Website from time to time.
We may use your contact details to respond to you any queries you raise with us.
We may email you with your password if you tell us or the Website that you have forgotten it.
We may also use your data to send you feedback forms to complete about us or other users, and to contact you over any aspect of the Service or the Website (including, but without limitation, providing customer support, ascertaining information about disputes, preventing or investigating prohibited activity, enforcing the User Agreement and verifying information).
We may send an email on your behalf to any other person using the "Tell a Friend" facility, but you shall be fully responsible for having authority to send that email to that other person.
By publishing your data on the Website or our promotional and marketing material, this information may be accessible internationally including in countries outside the European Economic Area. Some places outside of the EEA may not have adequate data protection laws at all or may offer differing levels of protection of personal information which are not as high as in the UK. By submitting your data to us or to the Website, you acknowledge that provided we have used your data in the ways set out in this Privacy Policy, we cannot be held responsible for any use of your data by third parties who receive and process your data.
We may further collect (or allocate to you and you may change) a username and password to use restricted parts of the Website. We use that to enable you or anyone you represent or who represents you to access your restricted parts on the Website.
You must only submit to us or the Website information which is accurate and not misleading and you must keep it up to date and inform us of changes. By submitting data in respect of you and your party, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.
Other uses of your personal information
We may also send you or your party other information about us, sales promotions, further events, our newsletters, anything relating to other companies in our group or our business partners related to our Service or anything in which you or your party show an interest. For example, we may send an email to your webmail address through the Website if we know that our business partner has an offer that may be of interest to you because of where you will be at the relevant time (such as a car hire offer on a special deal in a particular country where you are travelling). That business partner may also send to you an offer directly to your webmail address through the Website, but we will not disclose any other data about you to that business partner (other than your Website username, Website webmail address and the fact that you fall within a category of persons who may be interested in their offer).
If you would prefer not to receive any of this additional information as detailed in the previous paragraph (or any part of it) please send us an appropriate e-mail to support@roomft.com or write to us at the above address specifying which information you do not wish to receive. Within 7 working days of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will cease to send you all information referred to in the previous paragraph.
Third Parties and Links
We may pass some of the data about you and your party to other users and post the data on the Website in the manner described in this Privacy Policy and in our Terms and Conditions and on the Website, but we shall not be responsible for any use or misuse of that data by any third party.
We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with providing the administration for running the Website, to enable us to collect payments from you, to analyse data and to provide us with marketing or customer service assistance.
We may exchange information with third parties for the purposes of fraud protection and credit risk reduction.
We may transfer our databases containing your personal information if we sell our business or part of it.
We may also disclose your details as described elsewhere in this Privacy Policy.
Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law or law enforcement authority.
The Website may contain advertising of third parties, dedicated pages operated by third parties and links to other Websites or frames of other Websites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other Websites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.
Security
We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information.
We store your personal details on a secure server. We use firewalls on our servers. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
When you send your payment card details electronically for payment to us, this is collected by PayPal, our electronic payment processor. We recommend you check out their published security measures to ensure you are happy before transferring any money to us through PayPal.
You are responsible for protecting against unauthorised access to your password and to your computer.
Cookies
The Website uses cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Website and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognise your Internet Protocol address, saving you time while you are on, or want to enter, the Website. We only use cookies for your convenience in using the Website (for example to remember who you are when you want to amend your data without having to re-enter your username and password) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Website. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.
Changes
Any material changes to the way in which we use your data will be described in future versions of this Privacy Policy. Each time you enter the Website, use the Service, take part in a discussion forum, or upload material onto the Website, you agree that the Privacy Policy current at that time shall apply to all information which we hold about you.
Consent
By submitting data to us and using the Website, you consent to our use of your data and of your party in the manner set out in this Privacy Policy (as amended) and you are responsible for ensuring that you have authority to consent on behalf of your party.
